What does Customer Onboarding Platform do?

In order to transform banks customer acquisition process, Decimal Technologies has enhanced the onboarding experience with their Customer Onboarding Platform (COP). As an end-to-end Customer Onboarding and Lead Allocation Application, COP creates newer customer acquisition touch-points by providing Self Assisted Onboarding Mobile App which can be download by the customer from the PlayStore. This enables the customer to open and activate their bank account in 3-5 mins with only the PAN & Aadhaar no.  This solution provides instant integration with NSDL (for PAN), UIDAI (for Aadhaar) and AML module to instantly authenticate the identity of the customer.

 

Product Features

  • Effective end-to-end digital onboarding solution
  • Customer downloads App from Playstore & gets started
  • Customer Onboarding on real-time basis
  • Integration with banks core systems & external entities
  • Integrated with Back Office Operations for customer verification
  • Scalable and configurable solution on Decimals platform
  • Real-time customer data collection
  • Instant Aadhaar & PAN based customer authentication
  • Robust Risk Management and Regulatory Compliance
  • Customer journey driven UX enhances customer engagement

 

Product Offering

  • Self Service Onboarding Mobile App/Web Portal
  • Lead Allocation & Call Center Module
  • Full KYC Solution using biometric Authentication (for customers with limited feature account)
  • Assisted Onboarding using biometric Authentication (for first time customers)
  • Data Verification Unit Solution (DVU)
  • Branch Operations Unit Solution (BOM)
  • Risk Containment Unit Solution (RCU)